Privacy Policy
Last updated: 17 October 2026
Trades Global (“we”, “us”, “our”) operates tradesglobal.net. This policy explains what personal information we collect, how we use it, and your rights. By using our website, you agree to this policy.
1. Information we collect
- Account and order details: name, email, phone number, billing and shipping address, and order history.
- Payment information: payments are processed by third-party payment gateways ([Razorpay / PayU / other]). We do not store your card, UPI or net-banking details on our servers.
- Enquiries: information you give us through the contact form, email, phone or WhatsApp.
- Comments and reviews: the content you submit, plus your IP address and browser details for spam detection.
- Technical data: IP address, device and browser type, pages visited, and cookies.
2. How we use your information
- To process and deliver orders and send order updates.
- To handle returns, refunds, warranty and support requests.
- To manage your account and wishlist.
- To respond to enquiries and send quotes.
- To send offers or newsletters, only if you have opted in (you can unsubscribe at any time).
- To prevent fraud and spam, improve the website, and meet legal obligations.
3. Cookies
We use cookies to keep you logged in, remember your cart, and understand site traffic. You can block cookies in your browser settings, but parts of the site (cart, checkout, account) may stop working.
4. Who we share your information with
We do not sell your personal data. We share it only with:
- Courier and logistics partners, to deliver your order.
- Payment gateways, to process payments.
- Service providers such as hosting, email and analytics, under confidentiality obligations.
- Government or legal authorities where required by law.
5. Third-party services and embedded content
Our site may embed or link to external services (for example Google, social media, or video platforms). These have their own privacy policies and may collect data about you. We are not responsible for their practices.
6. Data retention
We keep order and invoice records as long as needed for accounting, tax and legal requirements. Account data is kept while your account is active. Comments and their metadata are kept so we can recognise follow-up comments.
7. Data security
We use reasonable security measures, including SSL encryption and access controls. No online transmission is completely secure, so we cannot guarantee absolute security.
8. Your rights
You may ask us to access, correct, update or delete your personal data, or withdraw consent for marketing, by writing to us at the email below. We may need to retain some data where the law requires it. This policy is intended to align with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
9. Children
Our website is not intended for children under 18, and we do not knowingly collect their data.
10. Changes
We may update this policy from time to time. The “Last updated” date shows the latest version.
11. Contact / Grievance Officer
Trades Global, Mumbai, Maharashtra, India
Email: sales@tradesglobal.net | Phone: +91 99201 06176
Grievance Officer: Mr. Mazahir